Privacy Policy

Who I am

I am Lynsey Berwick, a qualified counsellor providing counselling services in Wickham, online, and in nature-based settings.

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If you have any questions about this policy, you can contact me at:

Email: lb_therapy@outlook.com

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What information I collect

I may collect and store the following types of information:

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Information you share directly

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When you get in touch or begin counselling, you may share:

• Your name

• Contact details (such as email and phone number)

• Information you include in enquiry forms or emails

• Information shared during counselling sessions

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This may include sensitive personal information relating to your mental and emotional wellbeing.

 

Information collected automatically

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When you visit my website, basic technical information may be collected such as:

• Pages you visit

• How long you spend on the site

• The device and browser you use

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This helps me understand how the website is used and improve it over time.

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Why I collect your information

I only use your information for reasons that support my work with you or improve your experience.

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This includes:

• Responding to enquiries

• Arranging and managing counselling sessions

• Providing counselling support

• Keeping appropriate professional records

• Improving my website and services

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I do not sell or pass on your personal information for marketing purposes.

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The type of information I hold

(and why it matters)

As a counsellor, I may hold sensitive personal information relating to your mental health and wellbeing.

This is known under UK data protection law as special category data.

I treat this information with a high level of care, confidentiality, and respect.

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How I store your information

Your information is stored securely using password-protected systems and trusted service providers.

These may include:

• My website provider

• Secure email systems

• Professional practice management tool 

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I take reasonable steps to protect your information from loss, misuse, or unauthorised access.

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How long I keep your information

I only keep your information for as long as necessary.

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In most cases:

• Enquiry information is kept for up to 12 months if you do not begin counselling

• Client records are usually kept for a period required by professional and insurance standards after counselling ends

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After this time, your information is securely deleted.

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Sharing your information

I keep your information confidential.

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I will only share it if:

• You give me permission

• I am required to do so by law

• There is a serious risk of harm to you or others

• It is required by professional safeguarding responsibilities

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I will always aim to discuss this with you first where possible.

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Cookies and website tracking

Like most websites, this site may use cookies to help it function properly and to understand how visitors use it.

You can choose to accept or reject non-essential cookies when you visit the site.

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Your rights

You have rights over your personal information, including the right to:

• Access the information I hold about you

• Request corrections to your information

• Request deletion of your information (where appropriate)

• Object to or restrict certain types of processing

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If you would like to exercise any of these rights, you can contact me directly.

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Data protection complaints

If you are unhappy with how your personal information has been handled, you can raise a data protection complaint.

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I take all concerns seriously and will:

• Acknowledge your complaint within 30 days

• Review the issue carefully and fairly

• Keep you updated throughout the process

• Provide a clear outcome once the review is complete

If you remain unhappy after this, you also have the right to contact the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

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Changes to this policy

I may update this policy from time to time. Any updates will be posted on this page.

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Contact

If you have any questions about this Privacy Policy or how your information is handled, you can contact me at:

Lynsey Berwick Counselling
Email: lb_therapy@outlook.com